Clear referral information for professionals
This page is designed for commissioners, social workers, discharge teams, NHS mental health professionals and families involved in referral planning.
To keep the page clear and easier to use, detailed sections open as dropdown accordions below, with added image sections to make the page feel more open and professional.
Professionals, families and partner agencies involved in support planning.
Adults who need structured, stable and responsive supported living.
A clear and professional process from referral to next steps.
Experienced directors with operational, safeguarding and quality oversight.
Working in partnership with professionals and families
Clear communication, practical planning and person-centred support pathways.
Referral planning
Early discussions help clarify support needs, likely fit and next steps.
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Supported living environments
Calm, structured environments can support stability and daily progress.
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Collaborative working
We work with families and professionals so decisions feel clear and informed.
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- Social workers
- Commissioners and placement teams
- Discharge coordinators and hospital teams
- Community mental health professionals
- Families and informal support networks
- Partner agencies involved in planning and review
- Clear communication and early discussion
- Practical review of support needs and risks
- Collaborative placement and pathway planning
- Structured, person-centred decision-making
- Suitability and comfort review where appropriate
- Responsive follow-up on next steps
Pathway Living Services supports adults aged 18 and over who may benefit from supported living and mental health support in the community.
Adults with mental health difficulties
People who benefit from stable environments, structured support and responsive day-to-day planning.
View servicesPeople experiencing instability
Individuals with placement breakdown history, emotional regulation difficulties or complex support presentations.
View servicesAdults working towards independence
People who may benefit from clearer routines, practical support, risk-aware planning and greater community stability.
View servicesWhy professionals refer
Structured supported living with practical day-to-day support and progression planning.
Why families feel confident
Clear communication, collaborative working and a calm, respectful support model.
Focus on outcomes
Greater stability, safer routines, improved daily living and realistic movement towards independence.
Referral enquiry received
Referrals can be made for adults aged 18 and over who may benefit from specialist supported living and mental health support.
Referral information shared
To support a clear review, please include referrer details, preferred borough and service need, support needs and risks, and intended outcomes.
Needs reviewed
We are currently open to referrals and able to review needs within 48–72 hours.
Viewing and suitability discussion
Where appropriate, we may invite the individual, their family or involved professionals to view the service so we can help assess whether the environment is suitable, appropriate and likely to feel comfortable for the person.
Suitability and comfort review
We review whether the environment, support pathway and level of input are likely to meet the person’s needs and whether the placement is likely to feel safe, appropriate and manageable.
Next steps agreed
Following review, we provide clear feedback on likely fit, any further information needed and the next steps for progression, further discussion or transition planning.
Commissioner and local authority referrals
We welcome referral-ready discussions with commissioners, social workers and placement teams where supported living and mental health support may be needed.
Family and professional enquiries
Families and professionals can contact us early to discuss support needs, possible suitability and what information will be needed for review.
What happens after first contact
We review the information shared, clarify missing details, discuss likely fit and outline the next practical step in the pathway.
Safeguarding focus
We place safeguarding, risk awareness and professional accountability at the centre of decision-making and support planning.
Structured oversight
Leadership oversight supports safe practice, staff accountability, service quality and consistency in delivery.
Continuous improvement
We aim to strengthen quality through reflective practice, staff development, learning and ongoing service improvement.
Person-centred
We shape support around the individual, their presentation, goals, risks and strengths.
Respectful
We aim to treat every person with dignity, compassion, fairness and professionalism.
Recovery-focused
We support stability, wellbeing, daily living progress and realistic pathways towards independence.
Collaborative
We work openly with professionals, families and partner agencies to support safe and informed decisions.
Trusted quality
To be known for structured, safe and consistent support that professionals and families can rely on.
Stronger local pathways
To build strong referral pathways across London boroughs with responsive communication and clear placement planning.
Better outcomes
To help more people achieve greater stability, improved wellbeing, stronger daily living skills and sustainable independence.
Professional oversight and collaborative planning
Clear leadership, safe practice and joined-up working with professionals and families.
View about pageNdayishimiye Butoyi
Ndayishimiye brings over 10 years of health and social care experience across supported living, residential care, mental health, learning disability and physical health services.
- Strategic leadership and service oversight
- CQC compliance and regulatory standards
- Safeguarding and risk assessment
- Quality assurance and service improvement
- Multi-site management, staff supervision and workforce development
Asma Aden
Asma brings 10 years of experience across supported living, autism, learning disability, dementia, mental health, rehabilitation and domiciliary care.
- Supported living and residential care oversight
- Autism and learning disability support
- Care planning, staff supervision and appraisals
- Medication awareness, safeguarding and compliance
- Operational standards and person-centred delivery
Quality and safety
Leadership oversight supports safe practice, safeguarding, structured support delivery and consistent service standards.
Professional accountability
We aim to work with clear communication, responsive follow-up and practical referral decision-making with professionals and families.
Service development
Our leadership approach is focused on continuous improvement, workforce capability and positive outcomes for the people we support.
Who can refer?
We welcome enquiries and referrals from commissioners, social workers, discharge teams, community professionals and families involved in planning support.
How quickly do you review referrals?
We are currently open to referrals and aim to review needs within 48–72 hours where the information provided is clear enough to support early review.
Can families be involved?
Yes. We value collaborative working and, where appropriate, involve families and professionals in discussions about suitability, comfort and next steps.
Which areas do you cover?
Our local focus includes Barnet, Camden, Enfield and nearby boroughs where appropriate to the referral and service need.
Can people view the service?
Where appropriate, we may invite the individual, their family or professionals to view the service so we can support a more informed decision.
What details should be shared first?
Referrer details, preferred borough, support needs, risk information, current placement and intended outcomes all help us review clearly and promptly.
info@pathwaylivingservices.co.uk
Send emailPhone
07444 562573
Call nowAddress
124 City Road, London, EC1V 2NX
Open mapCompany details
Company registration number: 17125135
ICO registration number: ZC113678
Make a referralView Barnet location
See local area information and accommodation details for Barnet.
Open Barnet CamdenView Camden location
See local area information and accommodation details for Camden.
Open Camden EnfieldView Enfield location
See local area information and accommodation details for Enfield.
Open EnfieldLooking to discuss support needs, likely fit or make a referral?
We aim to make early conversations clear and responsive. Contact us to discuss support pathways, referral information, suitability and next steps.