Safeguarding adults and promoting safe support
Pathway Living Services is committed to safeguarding adults and promoting safe, respectful and person-centred support. We believe every adult has the right to live free from abuse, neglect, exploitation, discrimination and avoidable harm.
Our safeguarding priority
We aim to recognise concerns early, respond appropriately, reduce risk where possible and support adults with dignity, fairness and respect.
- Prompt and proportionate action
- Person-centred decision making
- Clear recording and escalation
- Partnership working with relevant agencies
Protecting adults at risk
We are committed to protecting adults at risk and to working in line with safeguarding duties, good practice and professional standards. This includes recognising concerns early, responding appropriately, reducing risk where possible and supporting adults with dignity, fairness and respect.
All safeguarding concerns are handled sensitively, recorded appropriately and shared only where necessary to protect the adult at risk or meet legal and professional responsibilities.
Types of safeguarding concerns
Safeguarding includes recognising, preventing and responding to a wide range of concerns, including:
- Physical abuse
- Emotional or psychological abuse
- Financial abuse or exploitation
- Neglect or acts of omission
- Discriminatory abuse
- Organisational or institutional abuse
- Self-neglect
- Coercion, bullying or unsafe practice
How concerns may be identified
Concerns may be identified through direct disclosures, changes in behaviour, presentation, incidents, observations by staff, feedback from families or professionals, or worries raised by other agencies.
All concerns are taken seriously and considered on their own facts.
Our safeguarding response
Record and review
Safeguarding concerns may be recorded, reviewed and considered in line with the level of risk and available information.
Escalate where appropriate
Concerns may be escalated to relevant safeguarding partners, local authorities, health professionals or emergency services.
Support safer outcomes
We aim to reduce risk, support safety and involve adults in decisions that affect them wherever possible.
Person-centred safeguarding
We aim to respond promptly, listen carefully, keep accurate records and take proportionate action to reduce risk. Our approach is person-centred and focused on safety, dignity, wellbeing and practical next steps.
Wherever possible, adults are supported to be involved in decisions that affect them.
Confidentiality and safeguarding
Safeguarding information is handled sensitively and shared responsibly. Where necessary, information may be shared with relevant professionals or authorities to protect an adult at risk, support an investigation, or comply with legal and professional responsibilities.
Where appropriate, safeguarding concerns may also be raised directly with the relevant local authority safeguarding adults team.
Contact us about safeguarding
If you need to raise a safeguarding concern, please contact Pathway Living Services as soon as possible. We welcome concerns from professionals, families, partners and members of the public where an adult’s safety or wellbeing may be at risk.
- Safeguarding Lead: Service Manager / Designated Safeguarding Lead
- Email: info@pathwaylivingservices.co.uk
- Phone: 07444 562573
- Address: 124 City Road, London, EC1V 2NX
Emergency help
If someone is in immediate danger or requires urgent assistance, call 999.
Review information
This safeguarding page is reviewed to ensure information remains clear, accurate and aligned with Pathway Living Services’ safeguarding responsibilities.
- Page last reviewed: June 2026
- Next review due: June 2027