Privacy Policy
Pathway Living Services is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal data in line with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Pathway Living Services provides supported living and mental health support services across London.
Email: info@pathwaylivingservices.co.uk
Phone: 07444 562573
2. What Information We Collect
We may collect and process the following types of personal information:
- Name, date of birth and contact details
- Referral information
- Health, support and risk-related information
- Safeguarding information
- Professional and family contact details
- Communication records such as emails and calls
- Website usage information
3. How We Use Information
We use personal data to:
- Review and assess referrals
- Provide supported living and related support services
- Communicate with referrers, professionals and families
- Meet safeguarding and legal obligations
- Maintain records and improve our services
4. Legal Basis for Processing
We process personal data under lawful bases including consent, legal obligation, legitimate interests, contractual necessity, safeguarding, and the provision of health or social care where applicable.
5. Sharing Information
We may share relevant information where necessary and lawful with:
- Local authorities
- Healthcare professionals
- Housing providers
- Safeguarding teams
- Emergency services
- Regulatory or statutory bodies
6. Data Security
We take appropriate technical and organisational measures to keep personal data secure and to protect it from unauthorised access, loss, misuse or disclosure.
7. Retention
We keep personal data only for as long as necessary and in line with legal, safeguarding and regulatory requirements.
8. Your Rights
You may have rights to access, correct, restrict or object to the use of your personal data, and to request deletion where applicable.
9. Cookies
Our website may use cookies or similar technologies to improve website performance and user experience.
10. Complaints
If you are concerned about how your data is handled, you can contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Updates
We may update this policy from time to time. The latest version will always appear on this page.
Last updated: March 2026