How we use and protect personal information
This Privacy Policy explains how Pathway Living Services collects, uses, stores and protects personal information when people use our website, contact us, make a referral, work with us, or receive support from our services.
Pathway Living Services details
Pathway Living Services Ltd is responsible for how personal information is handled when we decide why and how it is used.
- Company registration number: 17125135
- ICO registration number: ZC113678
- Email: info@pathwaylivingservices.co.uk
- Phone: 07444 562573
Our commitment to privacy
We are committed to handling personal information lawfully, fairly, transparently and securely. We only collect information where it is needed for legitimate service, referral, business, safeguarding, employment, legal or website purposes.
This page is intended to explain what information we may collect, why we use it, who we may share it with, how long we keep it, and the rights individuals have in relation to their information.
Who we are
Pathway Living Services Ltd provides supported living and mental health support services in London.
- Company: Pathway Living Services Ltd
- Company registration number: 17125135
- ICO registration number: ZC113678
- Email: info@pathwaylivingservices.co.uk
- Phone: 07444 562573
- Address: 124 City Road, London, EC1V 2NX
Who this policy applies to
This Privacy Policy may apply to people we support, people referred to us, family members, representatives, social workers, care coordinators, commissioners, housing providers, professionals, staff, applicants, website visitors and people who contact us.
Where we work with partner organisations, those organisations may also have their own privacy policies.
Information we may collect
Basic information
- Name and contact details
- Date of birth and age
- Address and accommodation details
- Emergency contact details
- Professional or referrer details
Referral and support information
- Referral information
- Support needs and goals
- Risk information
- Tenancy sustainment information
- Care, support and review notes
Business and website information
- Enquiry details
- Email correspondence
- Website form submissions
- Recruitment information
- Basic website and technical data
Health, support and sensitive information
Due to the nature of supported living and mental health support, we may process information relating to health, mental health, disability, care needs, safeguarding, risks, medication, appointments, incidents, support planning, accommodation and professional involvement.
This type of information is handled carefully, accessed only where needed, and shared only where appropriate, lawful and necessary.
Risk and safeguarding information
We may process safeguarding and risk-related information where necessary to protect adults at risk, support safe service delivery, respond to incidents, work with relevant professionals, or meet legal and professional responsibilities.
Why we use personal information
| Purpose | Information used | Possible lawful basis |
|---|---|---|
| Responding to enquiries | Name, contact details, enquiry details and communication records. | Legitimate interests, contract steps, or consent where relevant. |
| Managing referrals | Referral details, support needs, risk information and professional contacts. | Contract steps, legitimate interests, legal obligation, public task or health/social care condition where applicable. |
| Providing support | Support plans, assessments, care notes, goals, risks, incidents and review information. | Contract, legitimate interests, legal obligation and health or social care purposes where applicable. |
| Safeguarding and risk management | Safeguarding concerns, incidents, risks, professional involvement and relevant support records. | Legal obligation, vital interests, legitimate interests, substantial public interest, or health/social care purposes where applicable. |
| Recruitment and employment | Application details, CVs, references, right to work checks and employment records. | Contract steps, legal obligation and legitimate interests. |
| Website and administration | Basic website information, contact forms, emails, records and business administration information. | Legitimate interests, legal obligation or consent where required. |
How information may be used
- To respond to enquiries and referrals.
- To assess suitability for support.
- To create and review support plans.
- To support safety, wellbeing and independence.
- To manage incidents, risks and safeguarding concerns.
- To communicate with professionals and partners.
- To meet legal, regulatory, contractual and safeguarding responsibilities.
- To manage business administration, recruitment and service records.
Who information may be shared with
- Social workers and local authorities.
- Care coordinators and health professionals.
- Commissioners and placement teams.
- Housing providers and landlords, where relevant.
- Emergency services where needed.
- Safeguarding teams and regulatory bodies where required.
- IT, professional, legal, accounting or business support providers.
- Other parties where required by law or where necessary to protect someone’s safety.
Confidentiality and information sharing
We aim to keep personal information confidential and only share it where necessary, lawful and proportionate. In safeguarding, health, risk or emergency situations, information may need to be shared with relevant professionals or authorities to protect an adult at risk or support safe decision making.
How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected, including legal, safeguarding, contractual, regulatory, insurance, accounting and record-keeping requirements.
Different types of records may be kept for different periods depending on the nature of the information and the reason it is held.
How we protect information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. This may include access controls, secure storage, password protection, staff guidance and appropriate record keeping.
No website, email system or online service can be guaranteed to be completely secure, but we aim to use appropriate safeguards.
Rights over personal information
Access and correction
- Request access to personal information we hold.
- Ask us to correct inaccurate or incomplete information.
Restriction and objection
- Ask us to restrict how information is used in certain circumstances.
- Object to certain types of processing where applicable.
Deletion and portability
- Ask for information to be deleted where the law allows.
- Request data portability where applicable.
These rights may not apply in every situation. For example, we may need to keep certain information for legal, safeguarding, contractual or regulatory reasons. We will explain this if it applies.
Cookies and website information
Our website may use cookies or similar technologies to support basic website functionality. Please read our cookies page for more information.
Third-party websites and forms
Our website may link to external services, including Microsoft Forms, maps, email services, PDF downloads or other websites. We are not responsible for the privacy practices of external websites, so you should review their privacy information when using them.
Important safety note
Please do not use website forms or email for emergencies. If someone is in immediate danger or requires urgent assistance, call 999.
Contact us about privacy
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
- Email: info@pathwaylivingservices.co.uk
- Phone: 07444 562573
- Address: 124 City Road, London, EC1V 2NX
- ICO: You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.
Review information
This Privacy Policy is reviewed to ensure information remains clear, accurate and aligned with how Pathway Living Services operates.
- Page last reviewed: June 2026
- Next review due: June 2027